How do I measure my dog?
Measure your dog's neck, not an existing collar, where the collar will sit. See the View Measuring Guide link on any collar listing. Not sure? Send me a message and I'll help you pick a size.
How long will my order take?
Every piece is handmade to order. Processing is about 2 weeks, longer if your customization needs special-order materials. A matching print on a leash can add up to 2 more weeks.
Where do you ship, and how much is it?
I ship within Canada only: $18 flat rate, free on orders over $185. Delivery is usually 5–7 business days after shipping, and every order has tracking. Shopping from the US or elsewhere? You can order from my Etsy shop.
Can I return or exchange my collar?
Because each collar is custom made and sized to your dog, I can't accept returns or exchanges for change of mind or incorrect measurements. If your item arrives damaged or with a defect in materials or workmanship, contact me within 30 days of delivery with photos and I'll repair or replace it. See the full refund policy.
What is BioThane, and how do I clean it?
BioThane is a coated webbing that's waterproof and doesn't absorb smells. To clean it, just wipe it down or rinse it with mild soap and water.
Can I add a name plate, tag or engraved buckle later?
Add-ons like name plates, tags, engraved buckles, martingale chains and COBRA® buckles need to be ordered together with a collar. They can't be ordered on their own afterwards.
How are name plates attached?
Name plates are riveted on by default for the most secure hold. Rhinestone letters are available too, but they're less secure.
Can I get a matching leash?
Yes! Leashes can be made in the same print as your collar. Matching prints can take up to 2 weeks longer.
Still have a question?
Tap the chat bubble in the corner, or use the contact form.